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FAQs

HOW DO I ORDER?

You may place your orders anytime online 24/7 on our website www.shoporchidboutique.com

DO YOU SHIP TO MY COUNTRY?

Yes, we ship Worldwide!

 WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?

We accept accept all major credit cards, PayPal, Afterpay. When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.

DOES MY ORDER REQUIRE VERIFICATION?

Some orders are subject to Orchid Boutique’s Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by email.

If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current. 

It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.

We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.

 HAS MY ORDER BEEN SHIPPED?

You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

CAN I MODIFY/CANCEL MY ORDER?

Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow return instructions for a store credit.

DO YOU RESTOCK PRODUCTS?

We do our best to restock the best sellers. Please email us, if you need more information on a specific product. 

WHY IS MY PRODUCT OUT OF STOCK?

Because of our quest to provide you with the latest in fashion, we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items. 

MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?

It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately, we only ship to the billing address that your bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.

HOW DO I USE A STORE CREDIT AND A COUPON CODE?

Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.

I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notified me when available" and enter your email address. When the item is back in stock you will be notified by email.